Refund and Returns Policy

Thank you for shopping at our store. We hope you love your purchase, but we understand that sometimes things don’t work out. If you are not completely satisfied, we’re here to help!

1. Returns

  • Eligibility: You have [7 days] from the date of delivery to return an item. To be eligible for a return, your item must be unused, in the same condition that you received it, and in the original packaging.
  • Non-Returnable Items: Certain types of items cannot be returned, such as perishable goods (e.g., food, flowers),livesteming opeaned blind box, custom products (e.g., special orders or personalized items), and personal care items (e.g., beauty products). Sale items are also non-returnable.
  • Proof of Purchase: Please keep your receipt or proof of purchase for any return.

2. Refunds

  • Processing: Once we receive your returned item, we will inspect it and notify you that we have received your return. We will also inform you of the status of your refund after inspecting the item.
  • Approved Refunds: If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain number of days, depending on your card issuer’s policies.
  • Partial Refunds: In some situations, only partial refunds are granted (e.g., items with obvious signs of use, damaged packaging, or items returned more than [7 days] after delivery).

3. Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact us at [zhouv58@gmail.com].

4. Shipping

  • Return Shipping: Customers are responsible for paying for their own shipping costs when returning an item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
  • Lost or Stolen Packages: We recommend using a trackable shipping service or purchasing shipping insurance. We are not responsible for items that are lost or stolen during the return process.

5. Contact Us

If you have any questions about our return and refund policy, please contact us:

  • Email: [zhouv58@gmail.com]
  • Phone: [+8613925249673]
  • Address: [703 BUILDING 10 BLOCK B NANTANG COMMERCIAL PLAZA SZ CN]